* We are doing a lot of things differently, but we ARE still here * 


All our services continue except food pick-ups and some onsite groups and programs.

PSFaNS Emergency Relief as well as EAPA, TELSTRA etc for utilities, is now provided online with assessments done over the phone. The process is the same as usual i.e. the customer needs to ring our Neighbourhood Centre office on 4987 1331 from 9am and book in an appointment for that day. This service operates Monday to Thursday from 9am to 3pm.

As usual please ring:

4987 1331 for Homelessness Support Team, Youth and Family Team, Financial Help

4987 4674 for Staying Home Leaving Violence Team, Aboriginal Programs
Early Childhood Services, Child and Family Team, Parenting Programs

OR email:

Domestic and family violence support: intakeSHLV@psfans.org.au
Homelessness support: shsintake@psfans.org.au
Child and family:  intakechildandfamily@psfans.org.au
Youth and family:  intakeyouthandfamily@psfans.org.au

From your team at PSFaNS

Port Stephens Family and Neighbourhood Services is an incorporated not for profit organisation providing community services in the Port Stephens LGA.

We offer support and information services that include Child, Youth & Family Counselling and Casework, Homelessness Services and advice on Crisis Accommodation, Parent’s & Carer’s Groups, Children’s and Young People’s Groups, Domestic Violence Support & Legal Clinics, Aboriginal Culture Groups, Playtime Groups, Aboriginal Family History and Outreach Programs, Drop-in Centre, Financial Assistance, Financial Counsellor, Home to School Mentoring, Youth Centre and more. All our services are free.

All groups have free child care. We can meet you at your home, one of our centres or at other venues convenient to you.


We would like to Acknowledge the Traditional Custodians of the land on which we live and work, the Worimi People, and pay our respects to all Elders past and present.

Quick Links

Our Programs and Services

Below are the programs and services on offer at all our centres. You can filter our services by centre to see exactly what services each centre provides. Referring agencies can find more focused information on programs by clicking on referring agencies tab at top of page.

Get involved with our Organisation

Need help getting to our programs?

Interested in attending any of our groups or programs but have no way of getting there? We can pick you up and drop you back home again. Just give us a call to arrange.

All our vehicles have approved child restraints and staff are accredited child restraint installers.

We can even fit your car seat or check to make sure it is installed correctly, just call in!

Our Centre Locations

While our offices are located in the Raymond Terrace and Mallabula vicinity, our service provides support to people in Fingal Bay, Soldiers Point, Anna Bay, Swan Bay, Tomago, Karuah, Raymond Terrace and all the suburbs in between!!

News and Events

Keep up to date with the latest news and events as part of Port Stephens Family and Neighbourhood Services dedication to providing fun and educational events, and informative advice.

Get in Touch

Get in contact with our team, visit our contact page for all centre phone numbers, contacts and emails, location maps and an online contact form that will direct your enquiry to one of our team.

Become a Volunteer

We always appreciate those individuals and business’ willing to lend a hand. Get in touch with us and we would love to have you help out wherever you can. It helps us and your community, and is a rewarding experience.

For Referring Agencies

This section of our site contains information and resources you might require for our programs, or to receive government or related organisational assistance. We also provide links and information on useful organisations, partners and affiliates.

Get a copy of our Service Newsletter here. Just click the button below!

Get a copy of our Annual Report here. Just click the button below!