For Referring Agencies
Making a Referral
PSFaNS is aware of the many barriers the community faces in accessing services. We believe it is important for the service system, of which PSFaNS is a part, to not create more.
You can refer people to the service by phone or email. You do not need to fill in any forms to do this. Simply share the information that is relevant to the service the person/family needs. If the person/family would prefer to engage via our Aboriginal Team just let us know.
The Child and Family Program (families with children 0-11) prioritises referrals. This means that families with lower risk will, unfortunately, due to demand and available resources, have to be placed on a waiting list. However clients can attend Playtime Plus sessions (staffed by social workers and early childhood specialists and regular visiting services e.g. speech pathologists, occupational therapists) where assessments and initial referrals and supports can be put in place while the family waits to be allocated. If the referral is for a school aged child, we will, where possible, offer a group program in the interim.
The Early Childhood Team facilitates our Playtime Plus program and Young Parents Program. This team is structured so they can generally take on time sensitive referrals immediately; for example, a young child due to start school who has had no early learning experiences and where there are concerns around behaviour or development (e.g. speech and language). This team holds expertise around trauma and resultant behaviours and can also do one off sessions to support other service providers to support a family with children’s behaviours.
The Youth Program (young people 12-18 and their families) can sometimes have a short waiting list for young people and their families; however we have youth counsellors in two high schools in Port Stephens and we outreach to the third one, so the young person can usually meet with a worker there quite quickly. Young people can also access drop in at The Deck while waiting.
The Homelessness Team (all ages) has capacity to see people quite quickly.
Referrals to Child & Family Team
Phone – 4987 4674
Referrals to Youth & Family Team
Phone – 4987 1331
Referrals to Homelessness Team
Email – firstname.lastname@example.org
Phone – 4983 1155
Referrals to all other programs
Phone – 4987 4674