For Referring Agencies

Making a Referral

PSFaNS is aware of the many barriers the community faces in accessing services. We believe it is important for the service system, of which PSFaNS is a part, to not create more.

You can refer people to the service by phone or email. You do not need to fill in any forms to do this. Simply share the information that is relevant to the service the person/family needs. If the person/family would prefer to engage via our Aboriginal Team just let us know.

Waiting Times

The Child and Family Program (families with children 0-11) prioritises referrals. This means that families with lower risk will, unfortunately, due to demand and available resources, have to be placed on a waiting list. However clients can attend Playtime Plus sessions (staffed by social workers and early childhood specialists and regular visiting services e.g. speech pathologists, occupational therapists) where assessments and initial referrals and supports can be put in place while the family waits to be allocated. If the referral is for a school aged child, we will, where possible, offer a group program in the interim.

The Early Childhood Team facilitates our Playtime Plus program and Young Parents Program. This team is structured so they can generally take on time sensitive referrals immediately; for example, a young child due to start school who has had no early learning experiences and where there are concerns around behaviour or development (e.g. speech and language). This team holds expertise around trauma and resultant behaviours and can also do one off sessions to support other service providers to support a family with children’s behaviours.

The Youth Program (young people 12-18 and their families) can sometimes have a short waiting list for young people and their families; however we have youth counsellors in two high schools in Port Stephens and we outreach to the third one, so the young person can usually meet with a worker there quite quickly. Young people can also access drop in at The Deck while waiting.

The Homelessness Team (all ages) has capacity to see people quite quickly.

Referrals to Child, Youth and Family Team

Email – intake@psfans.org.au

Phone – 4987 4674

Referrals to Homelessness Team

Email – shsintake@psfans.org.au

Phone – 4983 1155

Referrals to all other programs

Phone – 4987 4674

The service offers a number of evidence based Parenting, Domestic Violence and Youth & Children’s Programs to which you can refer clients. These programs are offered in varying locations throughout Port Stephens. Please contact the service for information re location and waiting lists. You may also request a program to be run at your service or school. Flyers and information below.

Parenting Programs

Tuning in to Kids

Click here for Information on Tuning in to Kids
Click here for flyer

Tuning in to Teens

Click here for Information on Tuning in to Teens
Click here for flyer

Circle of Security

Click here for Information on Circle of Security
Click here for flyer

Bringing Up Great Kids

Click here for flyer

Domestic Violence Programs

Not in my House

Click here for Information on Not In My House
Click here for flyer

Relationship / Violence Prevention Programs

Baby Makes 3

Click here for Information on Baby Makes 3
Click here for flyer

Adult Education

Computer Tutor

Click here for Information on Computer Tutor
Click here for flyer

Playgroups & Parent Groups

Playtime Plus

Click here for flyer

Young Parents Group

Click here for flyer

Tilligerry Parents Group

Click here for flyer

Ba-ra Boolarng Playgroup

Click here for flyer

Children’s & Young People Programs

HIPPY Parent / Tutor Program

Click here for Information on HIPPY
Click here for flyer

Kindy Rec

Click here for Information on Kindy Rec
Click here for flyer

Drumbeat

Click here for Information on Drumbeat
Click here for flyer

Homework Group

Click here for Information on Homework Group
Click here for flyer

Habitat Kids Club

Click here for flyer

Joining The Dots

Click here for Information on Joining the Dots
Click here for flyer

Tilligerry Legends After School Group

Click here for Information on Tilligerry Legends
Click here for flyer

Circus Workshop

Click here for flyer